IP Services Manager

Job Summary

Reporting to the General Manager - C-Care IHK, the successful candidate will lead and manage Inpatient Services, ensuring efficient delivery of housekeeping, laundry, bed management and kitchen/catering services. The role will drive high patient satisfaction, compliance with healthcare standards and operational efficiency, while owning the end-to-end inpatient journey from admission and bed allocation, through the inpatient stay, to discharge.

Job Details

• Oversee the day-to-day operations of housekeeping, laundry, bed management and kitchen/catering services.
• Supervise housekeeping and laundry activities to maintain high standards of cleanliness, hygiene, infection prevention and patient comfort.
• Oversee kitchen and catering operations to ensure safe, nutritious and high-quality meals in line with dietary requirements and food safety standards.
• Manage bed allocation and patient flow to optimise occupancy and minimise admission and discharge delays.
• Own, map and continuously improve the end-to-end inpatient patient journey - from admission and room readiness, through the inpatient stay, meals, cleanliness, comfort, communication and transfers, to discharge - applying the same intentionality and attention to detail expected in an exceptional hospitality guest journey.
• Coordinate support services to ensure efficient and seamless service delivery across the hospital.
• Develop and implement quality standards for all inpatient support services in line with regulatory and accreditation requirements.
• Conduct regular audits and inspections to ensure compliance with healthcare regulations, infection prevention standards and organisational policies.
• Identify service gaps and implement corrective actions promptly.
• Monitor patient and family feedback and drive continuous improvement initiatives to enhance service quality, patient experience and the moments that matter across the inpatient journey.
• Ensure compliance with food safety, hygiene and environmental health requirements within kitchen and laundry operations.
• Provide leadership and supervision to teams across housekeeping, laundry, bed management and kitchen/catering services.
• Oversee recruitment, onboarding, training, scheduling and performance management of departmental staff.
• Foster a collaborative, patient-centred and service-oriented culture, ensure adherence to policies, procedures and quality standards, and promote continuous learning and professional development.
• Prepare and manage departmental budgets; monitor expenditure, optimise resource utilisation, minimise wastage and work closely with Finance to ensure cost-effective operations.
• Address and resolve patient concerns related to inpatient support services in a timely and professional manner.
• Collaborate closely with clinical teams to ensure support services align with patient care objectives.
• Represent Inpatient Services in internal committees, management meetings and external engagements as required, and build effective relationships with key stakeholders.
• Manage relationships with vendors and service providers, support regulatory compliance, and align with C-Care Group inpatient standards and other Group facilities.

Requirements

• Master's degree in Healthcare Management, Business Administration (MBA) or Operations Management; a Bachelor's or Master's degree in Hospitality Management, Public Health or a related field is also relevant.
• Minimum 10 years' experience in healthcare operations or hospital service management, with proven experience managing multiple service lines including billing, housekeeping and catering.
• Expertise in healthcare service delivery, operational efficiency and quality assurance, with strong knowledge of patient satisfaction metrics and compliance requirements.
• Strong leadership in multi-departmental management, ability to resolve patient and operational issues effectively, a strategic mindset in resource optimization and process improvement, and excellent communication and collaboration skills.
   

About Company

C-Care IHK

https://c-care.com/ug/

C-Care is a leading provider of medical care in Mauritius, Uganda, and Madagascar. From our world-class facilities to our cutting-edge treatments, we strive for excellence and compassion in everything we do at C-Care, from the care we provide to the way we treat our patients and their families. We employ only the most qualified medical staff, use the latest technology and equipment, and follow strict standards of safety and cleanliness. Our goal is to provide our patients with the best possible experience, from the moment they walk through our doors until the moment they leave our care. At C-Care, we believe that healthcare is about more than just treatment and cure. It is about caring for the whole person – mind, body and spirit. That is why our approach to healthcare is based on the philosophy of compassion, which means treating our patients and their families with kindness, understanding and respect.