Expires 4 days from now
IT Support Officer
full-time
Kampala District,
Uganda
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Job Summary
The IT Support Officer is responsible for providing technical assistance, troubleshooting, and support for hardware, software, and network-related issues within the organization. They ensure the smooth functioning of IT systems and deliver timely solutions to end-user problems.
Job Details
1. Technical Support.
• Respond to and resolve IT-related incidents and service requests in a timely manner.
• Provide first-line support for hardware, software, and networking issues.
• Troubleshoot and diagnose problems with computers, printers, phones, and other IT equipment.
2. System Maintenance.
• Ensure routine maintenance and updates of IT hardware and software.
• Monitor and maintain computer systems, networks, and servers.
• Assist in system upgrades, installations, and migrations as needed.
3. User Support and Training.
• Provide training and support to end-users on IT systems and software applications.
• Develop and maintain user guides, FAQs, and training materials.
4. Documentation and Reporting.
• Maintain accurate records of IT issues, resolutions, and system configurations.
• Document recurring issues to identify trends and recommend improvements.
• Prepare and submit regular reports on IT support activities and system performance.
5. Asset and Inventory Management.
• Maintain an up-to-date inventory of IT equipment and software licenses.
• Assist in procurement and deployment of IT assets.
6. Network and Security Management.
• Assist in monitoring network performance and connectivity
• Ensure systems and data security by applying appropriate policies and procedures.
• Support in managing backups, antivirus software, and patch management
Requirements
• 1–3 years of experience in IT support or a similar role.
• Hands-on experience with troubleshooting hardware, software, and network issues.
